Terms of service

Overview
Welcome to FACTRON ONLINE SHOP. Throughout this site, the terms "we," "us," and "our" refer to FACTRON ONLINE SHOP. FACTRON ONLINE SHOP operates this store and website to provide you with a refined shopping experience, encompassing all related information, content, features, tools, products, and services (collectively, the "Service"). FACTRON ONLINE SHOP is powered by Shopify, which provides the platform enabling us to deliver the Service to you.

The following Terms of Service and all policies referenced herein (the "Terms of Service" or "Terms") set forth your rights and responsibilities when using our Service.

Please review these Terms carefully, as they contain significant information concerning your legal rights, remedies, disclaimers of warranties, and limitations of liability.

By visiting, browsing, or interacting with our Service, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to all of these Terms and the Privacy Policy, please do not access or use our Service.

Section 1 - Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have granted us consent to allow any of your minor dependents to access the Service through devices you own, purchase, or manage. To access or use our Service—including browsing the online store or purchasing our products and services—you may be asked to provide specific details such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you hold all necessary rights to submit such details. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that take place under your account. You may not transfer, sell, assign, or license your account to any other party.

Section 2 - Our Products
We make every effort to display the colors, textures, and details of our products and services as accurately as possible in our online store. However, please note that the actual appearance and coloration of an item may vary depending on the display settings and specifications of your viewing device. We do not warrant that the quality or visual aspects of any products, services, or materials purchased will precisely match your personal expectations or appear identical to on-screen representations. Product descriptions and details are subject to change at our discretion without prior notice. We reserve the right to discontinue any product at any time, and to limit the sales or quantities of items offered to any individual, household, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - Orders
Submitting an order constitutes an offer to purchase. FACTRON ONLINE SHOP reserves the right, at its sole discretion, to accept or decline your order for any reason. An order is not formally accepted until confirmation is issued by FACTRON ONLINE SHOP. We require the receipt and successful processing of your payment prior to accepting an order. Because our products are crafted on a made-to-order basis upon confirmation, we cannot accept cancellations once an order has been approved. Please verify all details carefully before finalizing your submission. If we are unable to accept your order, or need to make adjustments or cancellations, we will make reasonable efforts to notify you via the email address, billing address, or phone number provided at the time of purchase. Any returns or exchanges of purchased merchandise are handled strictly in accordance with our Refund Policy [LINK]. You represent and warrant that all purchases made are intended solely for personal or household use, and not for commercial resale, distribution, or export.

Section 4 - Pricing and Billing
Prices, promotions, and discounts are subject to change without prior notice. The price applied to your order will be the rate in effect at the time the order is finalized, as stated in your order confirmation. Unless explicitly indicated otherwise, listed prices do not include shipping, handling, local taxes, customs duties, or import fees. Prices displayed on our online store may differ from those offered at physical retail locations, partner platforms, or third-party websites. Promotional campaigns may run periodically and may affect final pricing; such promotions will be governed by their own specific terms. In the event of a conflict between promotional conditions and these Terms, the promotional conditions shall prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions conducted at our store. You agree to promptly update your account details—including email addresses, credit card numbers, and expiration dates—so that we can fulfill your orders and reach you when needed. You represent and warrant that: (i) the payment information you supply is true, accurate, and complete; (ii) you are duly authorized to use the chosen payment method; (iii) the charges incurred will be honored by your card issuer; and (iv) you will pay all established amounts, including product prices, shipping, handling, and applicable taxes.

Section 5 - Shipping and Delivery
FACTRON ONLINE SHOP assumes no liability for delays in shipping and delivery. Stated transit times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carrier disruptions, customs inspections, border controls, or circumstances beyond our reasonable control. Risk of loss and title for all merchandise pass to you once the shipment is transferred to the carrier.

Section 6 - Intellectual Property
All elements comprising our Service—including, but not limited to, trademarks, designs, brand assets, text, product imagery, graphics, reviews, multimedia content, and their overall selection and arrangement—are the property of FACTRON ONLINE SHOP, its affiliates, or its licensors, and are protected under Japanese and international intellectual property laws, including patents, copyrights, and design rights. These Terms grant you a personal, non-commercial, revocable license to access and use the Service. Without our prior written consent, you must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any materials from our Service. Nothing contained in these Terms shall be construed as granting any license or right under any patent, trademark, copyright, or other proprietary right of FACTRON ONLINE SHOP, Shopify, or any third party. All rights not expressly granted herein are reserved by FACTRON ONLINE SHOP. The FACTRON ONLINE SHOP name, logo, design marks, product and service names, and slogans are trademarks of FACTRON ONLINE SHOP or its affiliates/licensors, and may not be used without prior written authorization. The Shopify name and logo are trademarks of Shopify. All other marks appearing across the Service belong to their respective owners.

Section 7 - Optional Tools
We may provide you with access to optional third-party tools as part of the Service; however, we neither monitor nor exert control over these features. You acknowledge and agree that access to such tools is provided on an "as is" and "as available" basis, without warranties, representations, or endorsements of any kind. We accept no liability arising from or relating to your use of optional third-party tools. Your use of any optional tools made available through our site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms under which these tools are provided by the relevant third-party providers. Any new features, tools, or resources introduced in the future will also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links
Our Service may contain content, resources, or hyperlinks directing you to external websites managed by third parties. We are not responsible for examining or evaluating the accuracy of third-party materials or websites, and we assume no liability for content found on external platforms. Accessing third-party sites is done solely at your own risk. We are not liable for any harm, damages, or losses incurred in connection with the purchase or use of goods, services, content, or resources from third-party sites. Please review the third party's policies and terms carefully before engaging in any transaction. Inquiries, complaints, or claims regarding third-party products should be directed directly to the relevant provider.

Section 9 - Relationship with Shopify
[Note to Merchant: This section outlines the relationship between your store and Shopify, and should not be removed or altered.] FACTRON ONLINE SHOP is hosted on the Shopify platform to deliver this Service to you. However, all sales and purchase agreements made through our store are entered into directly between you and FACTRON ONLINE SHOP. By using the Service, you acknowledge that Shopify bears no responsibility for any aspect of the transactions conducted with FACTRON ONLINE SHOP, including any damages or issues arising from purchased products or services. You explicitly release and hold harmless Shopify and its affiliates from all claims, liabilities, and damages connected to your transactions with FACTRON ONLINE SHOP.

Section 10 - Privacy Policy
All personal information collected through our Service is governed by our Privacy Policy, available here: [LINK]. Additionally, certain data may fall under the scope of Shopify's Privacy Policy. By utilizing the Service, you acknowledge that you have reviewed these privacy guidelines. Because our store is hosted by Shopify, Shopify processes personal information regarding your access and use of the Service to deliver and enhance platform operations. Your details may be transferred, stored, and shared with Shopify and designated partners across international borders as needed to fulfill our services. For comprehensive details on data handling practices, please refer to our Privacy Policy [LINK].

Section 11 - Customer Feedback and Submissions
If you submit, send, or share ideas, suggestions, design concepts, product reviews, or other materials (collectively, "Feedback") with us, you grant us an irrevocable, perpetual, worldwide, royalty-free, and sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial applications, product refinements, and promotional efforts. You represent and warrant that: (i) you hold all necessary rights to the Feedback submitted; (ii) you have disclosed any incentive or compensation received in relation to the submission; and (iii) the Feedback complies fully with these Terms. We are under no obligation to: (1) maintain Feedback in confidence; (2) provide compensation for any submission; or (3) respond to submitted materials. We reserve the right, but not the obligation, to review, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or in violation of intellectual property rights or these Terms. You agree that your Feedback will not infringe upon any third-party rights, including copyright, trademark, privacy, or proprietary interests. You further agree that your submissions will not contain malicious code, viruses, or misleading identifiers. You remain solely responsible for the authenticity and content of your Feedback.

Section 12 - Errors, Inaccuracies, and Omissions
Occasionally, information on our Service may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, shipping fees, transit estimates, or availability. We reserve the right to correct any errors, update content, or cancel orders if any information on the Service is inaccurate at any time without prior notice (including after an order has been submitted).

Section 13 - Prohibited Uses
You agree to access and use our Service strictly for lawful purposes. You are prohibited from using the site or its content: (a) for any unlawful, fraudulent, or malicious purpose; (b) to violate any applicable domestic (Japanese), international, federal, state, or municipal laws and regulations; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate our personnel or any other individuals; (e) to submit false, misleading, or deceptive information; (f) to upload or transmit materials that breach these Terms; (g) to send or arrange unauthorized promotional materials (such as spam, chain letters, or unsolicited solicitations); (h) to impersonate any individual or entity; or (i) to interfere with, disrupt, or impair the security and functionality of the Service, related sites, or the internet. Additionally, you agree not to: (a) upload or transmit viruses, worms, or harmful code; (b) duplicate, resell, copy, or exploit any portion of the Service without permission; (c) harvest or monitor the personal information of others; or (d) employ automated means such as crawlers, spiders, or scrapers. We reserve the right to suspend, terminate, or restrict your account and access to the Service without prior notice should you engage in any prohibited conduct.

Section 14 - Termination
We reserve the right to terminate these Terms or revoke your access to the Service (or any portion thereof) at our sole discretion at any time without notice. You will remain responsible for all outstanding amounts due up to and including the date of termination. Provisions that by their nature should survive termination shall remain in full force and effect, including intellectual property rights, feedback licenses, warranty disclaimers, liability limitations, indemnification obligations, severability, waiver, complete agreement, and governing law clauses.

Section 15 - Disclaimer of Warranties
The materials and information presented on or through our Service are provided for general reference purposes only. We do not warrant the absolute accuracy, completeness, or suitability of this information. Reliance on such material is at your own risk. Except as expressly stated by FACTRON ONLINE SHOP, the Service and all products provided to you are offered on an "as is" and "as available" basis, without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Service will be completely uninterrupted, timely, secure, or free from minor operational errors. Where certain jurisdictions do not permit the exclusion of implied warranties, these limitations may apply only to the extent permitted by local law.

Section 16 - Limitation of Liability
To the maximum extent permitted by applicable law, FACTRON ONLINE SHOP, our directors, officers, employees, affiliates, agents, contractors, service providers, and licensors—as well as Shopify and its affiliates—shall not be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service. This includes any errors, omissions, or disruptions in content, even if advised of the possibility of such damages.

Section 17 - Indemnification
You agree to indemnify, defend, and hold harmless FACTRON ONLINE SHOP, Shopify, and our respective affiliates, partners, directors, officers, employees, agents, and licensors from and against any third-party claims, liabilities, damages, losses, and reasonable legal and accounting fees arising out of or related to: (1) your breach of these Terms of Service or referenced policies; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Service. We will provide prompt notification of any claim subject to indemnification, provided that failure to do so promptly shall not relieve you of your duties except to the extent you are substantially prejudiced thereby. We reserve the right to assume control over the defense and settlement of any matter at your expense, and you agree to cooperate reasonably with our defense.

Section 18 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable under applicable law, that provision shall nonetheless be enforced to the fullest extent permitted, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 19 - Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service, along with any operational policies or rules posted on this site or in respect of the Service, constitute the entire agreement and understanding between you and FACTRON ONLINE SHOP, superseding all prior or contemporaneous discussions, communications, and agreements, whether oral or written. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Section 20 - Assignment
You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent; any attempted assignment without approval shall be void. FACTRON ONLINE SHOP may freely assign, transfer, or delegate its rights and obligations under these Terms without notice or restriction.

Section 21 - Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Japan. You and FACTRON ONLINE SHOP agree that the district court having jurisdiction over the location of FACTRON ONLINE SHOP's principal office shall have exclusive primary jurisdiction over any dispute or claim arising hereunder.

Section 22 - Headings
The headings used across these Terms are included for convenience and reference only, and shall not limit or otherwise affect the interpretation or construction of these provisions.

Section 23 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, alter, or replace any part of these Terms by publishing updates directly to our website. It remains your responsibility to check our website periodically for changes. We will provide notice of material updates in accordance with applicable legal requirements, with modifications taking effect on the date stated. Your continued use of or access to our Service following the posting of any changes signifies your acceptance of those revisions.

Section 24 - Contact Information
Inquiries regarding these Terms of Service should be directed to shopinfo@factron.net. Our corporate and contact details are as follows:

Factus Design Inc.
"FACTRON ONLINE SHOP"
Email: shopinfo@factron.net
Address: Techno FRONT Morigasaki 401, 4-6-15 Omori-minami, Ota-ku, Tokyo 143-0013, Japan
Phone: +81-3-6715-1362