Inquiries

Please feel free to use this form to submit your opinions, feedback, or inquiries about our products.

If you use one of the following email providers, you may not receive a reply from our shop.

• docomo

• au (ezweb)

• Softbank, Vodafone

• Yahoo! Mail

• Hotmail

• Gmail

If you use one of the above email providers, please be sure to configure your settings (domain unblock) yourself to receive emails from the following two addresses:

▼Order notifications, etc.
shopinfo@factron.net

▼Replies to inquiries, etc.
info@factus.co.jp


We will send a reply on the next business day or later, but please note that it may take some time.

Reception hours: Weekdays 10:00 - 18:00
Closed: Saturdays, Sundays, public holidays, long holidays, summer and winter holidays